Job Information
Customer Support Advisor - Temporary (12713)
N/A 240 Days Ago
Posted: 22-05-2017
Full-Time
£7.85 - £15,000 - £20,000 Per hour
Monday to Friday 8.30am - 5.30pm
Commercial
Salary: £8.75 per hour

Candidate Requirements:

  • Previous experience within customer service / technical support gained within a call-centre (essential)
  • A background in technical support (desirable)
  • Experience of dealing with and resolving customer issues
    Knowledge of SAP/CRM systems (desirable)
    A passion for technology
    IT literate
    Desire to learn and progress within the company
    Reliable
    Good telephone manner and customer service skills

Job Description:

Working with our client, a global leader in the technology sector with operations based in North America, the UK & Australia/New Zealand, we have an exciting opportunity for a Customer Support Advisor to join their fantastic team.

We are looking for somebody who is customer focused with excellent communication skills who can give the highest standard of care and support to our existing and new customer base. A team player attitude is essential as well as the ability to take ownership of all customer support enquiries to ensure the desired outcome is achieved.

As part of the customer support team, you will be responsible for:

  • Dealing with and resolving customer queries
  • Identifying the need to escalate more complex queries to the relevant teams or departments
  • Liaising with customers directly via telephone and e-mail
  • Developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved at or whether it requires escalation
  • Working within SLA’s – Ticket Resolution Times, Call Handling Times
  • Ensuring excellent customer service and support
  • Updating and Managing the CRM tool for all customer issues
  • Liaising with internal teams to find resolutions for customer issues
  • Attend, contribute and present at team meetings and other internal events
  • Work tirelessly to achieve team targets relating to retention and growth
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