Job Information
Collections Agent - 6 Month Contract (4604)
N/A Crewe, Cheshire 393 Days Ago
Posted: 15-11-2017
19,000 - 21,000 - 19,000 - 21,000 Per Annum
Monday to Friday, 8.30am – 5.00pm
Salary: £19,000 - £21,000 per annum

Candidate Requirements:

  • Previous experience within collections, credit control or recoveries would be ideal
  • Will consider someone with customer service experience within financial services
  • Strong personality with the ability to handle objections
  • Excellent written and verbal communication skills
  • May consider a graduate with relevant industry qualifications

Job Description:

An exciting opportunity for a Collections Agent has arisen with our client, a leading Financial Services company who are specialists within their field, on a 6-month fixed term contract. The Collections Agent will join an existing Collections Credit team, responsible for the collection of outstanding monies from their UK client base.


The Collections Agent will be responsible for assisting in pursuing all collections activity on overdue balances supporting their current UK migration. Other duties of the Collections Agent will include:


  • Responding to failed Direct Debit collections in line with company procedure and securing payments by alternative methods
  • Resolving technical Direct Debit issues directly with customers or banks
  • Escalating problematic accounts to Head Office if approval for next action is required
  • Preparing and sending Dunning letters in line with company procedure
  • Referring all allegations of Fraud to Head Office
  • Maintaining customer account contact records to reflect all collections activity
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