Job Information
Software Support Analyst – Temporary (13067)
N/A Stoke-on-Trent, Staffordshire 134 Days Ago
Posted: 02-08-2019
17,000 - 17,000 Per Annum
Shift based
Salary: £17,000

Candidate Requirement:

  • Excellent computer skills. Must be able to handle MS Windows, MS Office and MS Dynamics Nav.
  • Degree or HND or A–Level in computer science, software development or similar would be considered.
  • Excellent communication skills, both written and verbal.
  • Flexible and yet organised and structured approach to all aspects of work.
  • Genuine interest in helping people.
  • Good knowledge of the Navision systems with thorough understanding of how the “split-system” handles passing of data back and forth would be ideal.
  • Good knowledge and understanding of satellite systems such as the iPad and laptop-based databases used by the sales reps, web-portals used by administrators etc.
  • Driving licence would be required to travel to multiple locations.


Job Description:

A fantastic opportunity for a Temporary Software Support Analyst has arisen to work for a well-established and progressive local business. Working for a dynamic and fast paced organisation who are forward thinking and offer excellent career progression. As the Temporary Software Support Analyst, you will be handling calls for support and assistance from the company’s Dynamics Nav user base as well as users of other satellite systems, working across multiple locations within the local area. Commutable from: Stoke on Trent, Newcastle under Lyme, Keele, Uttoxeter and Stone. This temporary position is on-going and could potentially go perm for the right person.


  • As the Temporary Software Support Analyst, you will be handling queries from representatives of the company’s customer base when having issues with the IT resources provided by the company, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
  • As the Temporary Software Support Analyst, you will be taking a hand in the monitoring of the company’s automated systems as required to ensure that these are always kept running.
  • As the Temporary Software Support Analyst, you will be taking part in rota based on-call support and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hours period).
  • Taking part in monitoring of systems functions and performance and resolving known issues affecting this.


Shift based: Monday – Friday 06:00-14:30/08:00-16:30/08:30-17:00/09:30-18:00 Location rotating across sites in Fenton, Stoke-on-Trent and Stone. This rota subject to change in the future as the needs of the business.

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