Job Information
E-Commerce Customer Services Advisor – Permanent (5194)
N/A Congleton, Cheshire 304 Days Ago
Posted: 02-09-2019
20,000 - 21,000 - 20,000 - 21,000 Per Annum
Monday to Friday, 9.00am – 5.00pm
Salary: £20,000 - £21,000 per annum

Candidate Requirements:

  • Strong, proven customer service skills – someone who goes the extra mile for their clients
  • E-commerce customer service experience would be an advantage
  • GCSE C grade minimum in English Language and Maths
  • Excellent written and verbal communication skills – proven high level of literacy and grammar
  • Knowledge of customer service software and support systems including live chat (Zendesk) would be preferred
  • Strong attention to detail
  • Someone with a positive, pro-active and can-do attitude would fit well with the team
  • If someone has luxury brand experience that would be advantageous

Job Description:

Our client has an exciting opportunity to join their team, this new role has come due to expansion. The company are seeking someone to join their small and friendly customer service team, to deal with E-Commerce customer services via live chat, emails and also telephone calls. They are seeking someone who loves customer service and delivering an exceptional service – the clientele is seeking luxury branded products and the company has enjoyed huge growth year on year through their website orders. No two days are the same within this business and you get to interact with a variety of individuals across the globe.


  • Handling incoming customer enquiries via multiple channels including telephone, email, live chat
  • The E-Commerce Customer Services Advisor will pro-actively contact customers when required
  • Processing customer orders and working to a strict daily deadline for shipment of customer orders
  • Processing customer returns, and issuing refunds/exchanges in-line with the company’s Returns Policy
  • Working closely with other departments such as finance, wholesale and product
  • Ensuring data protection procedures are followed and GDPR requests are handled in a timely manner
  • Dealing with difficult customers, and handling complaints, with professionalism and integrity
  • Dealing with courier system integrations, software and hardware
  • The E-Commerce Customer Services Advisor will liaise with couriers on delays, lost packages, and reimbursements
  • Maximising every opportunity to create sales, through cross-selling and up-selling wherever possible
  • Undertaking warehouse and operational duties such as stock checking, stock movements and picking/packing when required
  • The E-Commerce Customer Services Advisor will ensure stock levels are monitored and replenished on a regular basis, to maintain the necessary cover
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