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Transport & Customer Service Coordinator

Transport & Customer Service Coordinator

you will ensure a seamless, fully informed delivery offering coupled with a high standard of Customer Service.

Our client, who are a well-established organisation and based within Stoke on Trent, are looking for a tenacious and well-organised individual to join their dynamic, friendly team as a Transport & Customer Service Coordinator where you will ensure a seamless, fully informed delivery offering coupled with a high standard of Customer Service.
Job Description:
The role of the Transport and Customer Service Coordinator will require you to place the customer at the forefront of the business whilst supporting the Transport Manager to efficiently coordinate transport services for the customers.
The role will involve:

  • Liaising with customers to confirm delivery dates and delivery information
  • Controlling and entering data into the Haulage Spreadsheet ensures accurate data entry
  • Using multiple spreadsheets to identify, track, and resolve any issues that occur
  • Working closely with the Production team to determine when orders are ready for dispatch
  • Using an in-house delivery system to produce official delivery notes
  • Printing daily contract sheets and delivery schedules for the transport loaders
  • Planning an ever-changing delivery schedule to meet customer requirements
  • Booking transport and speaking with local haulage companies
  • Speaking with delivery drivers throughout the day to resolve any issues they raise
  • Investigating delivery errors and assisting in creating an action plan to prevent future errors
  • Arrange deliveries across Europe and prepare export documentation

Candidate requirements for the Transport and Customer Services Coordinator role: 

  • Previous experience in a Customer Service role and in the Transport sector
  • IT literate and fully conversant with Microsoft Office, specifically Excel and Outlook
  • Customer-focused with exceptional organizational and communication skills
  • Positive attitude – Self-motivated individual who can work using their own initiative
  • Outstanding time management skills with a flexible approach to working in a changing environment
  • Ability to work calmly under pressure whilst adopting a can-do attitude
  • A team player who acts with integrity and respect for others
  • As a minimum, GCSE Maths & English at Grade C or above (or equivalent)
  • Previous use of SAP would be advantageous

Working Hours – Monday to Thursday 7:30 am – 4:00 pm, Friday 7:30 am – 3:00 pm
Salary – £24,000 – £26,000 per annum DOE

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.


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