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Senior Complaints Investigation Officer

Senior Complaints Investigation Officer

As the Senior Complaint’s Investigation Officer, the role explores experiences and looks to address the issues identified, seeking positive outcomes

Our client in Stafford is currently on the lookout for their next complaints superstar! If you have experience managing high volumes of customer enquiries and have a special talent for managing the complaints process, then we want to hear from you today!

As the Senior Complaint’s Investigation Officer, the role explores experiences and looks to address the issues identified, seeking positive outcomes and learning, to inform service improvements and requires formal investigation of situations where customers tell us that they are concerned and dissatisfied about the services they have received

As Senior Complaints Investigation Officer you will be able to demonstrate the following:

  Job Description:

  • Experience in managing a wide range of complaints using a formal process
  • An excellent communicator who can build solid relationships with both customers and working with in-house teams to resolve issues
  • Possess a strong and resilient nature but with a personable approach
  • Ability to interpret customer experiences to continually improve the Business model
  • A team player who thrives on providing excellent service to customers
  • Fully proficient with all Microsoft packages

  It would be good to see candidates with:

  • Previous experience in a similar role – investigating and resolving complaints
  • Excellent communication skills
  • Maths & English C grade GCSE or equiv qualification
  • Housing background an advantage
  • Good IT skills in MS Office 

Hours:   37 hours per week
Salary:  £30,011.64 (£15.60 per hour)

In return, our client is offering a competitive salary with hybrid working. Please note the location of the successful candidate must be a commutable distance for the occasions when you may be required to attend the office.
 
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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