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Customer Service Specialist (6371)

Customer Service Specialist (6371)

Boasting a friendly working environment, a varied role with no day the same, impressive offices and good benefits with a competitive basic salary.

Our client is a specialist training provider operating worldwide to deliver training into a niche market, are seeking a confident and dynamic individual to join their busy team. Boasting a friendly working environment, a varied role with no day the same, impressive offices and good benefits with a competitive basic salary. 
 
Job Description:
 
Based within their international Customer Care Team, you will oversee the provision of support to customer organisations and certified instructors. As the Customer Service Specialist, you will be responding to and resolving customer’s queries and issues and ensuring systems are in place to monitor compliance with company standards and those of certifying bodies.
 
Duties to include:

  • As the Customer Service Specialist, you will be supporting operational change within the team to ensure efficient and effective use of resources.
  • Resolving customer queries (telephone/email /online)
  • As the Customer Service Specialist you will be taking incoming and outgoing telephone calls
  • Respond to internal and external information requests/queries
  • As the Customer Service Specialist you will review and monitor recorded training on the website 
  • Collation and review of customer feedback
  • As the Customer Service Specialist you will be the first line of response to customer complaints
  • Monitoring adherence to company and regulatory body standards
  • Maintenance of customer records (Microsoft Dynamics CRM)

It would be good to see candidates with: 

  • Previous experience working in a busy office supporting customer queries and complaints
  • Educated to A-Level
  • Strong administration and data entry skills
  • Proficient in Microsoft Office, (Word, Excel) and other IT software
  • Experience in the use of computerised CRM systems
  • Excellent written and verbal communication skills
  • Detail-oriented and a diligent approach to the completion of tasks
  • Solution-focused
  • Excellent interpersonal skills  
  • Experience and ability to manage multiple tasks simultaneously
  • Ability to work to deadlines and to be able to prioritise tasks and requirements 
  • Excellent time management
  • Working knowledge of computerised CRM systems (preferably Microsoft Dynamics) 

Hours Monday – Friday 9:00 am – 5:00 pm with the odd day working 8:00 am – 4:00 pm due to business needs.
Salary:  £ 25,000   Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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