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Credit Controller

Credit Controller

The company is a leading services provider in their field, offering bespoke solutions to their customers

Our prestigious client is based in Congleton and requires a Credit Controller to join their team. The company is a leading services provider in their field, offering bespoke solutions to their customers. They offer hybrid working and flexi-time on completion of the probationary period, as well as a friendly atmosphere. 
 
The Credit Controller is responsible for ensuring that the payment of customer invoices is within agreed payment terms. In addition, they are responsible for the identification and avoidance of aged debt and exposure whilst ensuring high quality and service to customers.
 
As a Credit Controller working as part of an established team, duties will include:

  • Reconciliation and management of accounts ensuring adherence to credit terms
  • Maintaining proactive contact with customers to ensure invoices have been received, are accurate and clear for payment
  • Speaking to customers in advance ensuring that payments are ready to be issued on time and in full
  • On-going audit and analysis of credit limits to mitigate the risk of exposure
  • Set up new customer accounts accurately, in detail, and before the first invoice due date
  • Make recommendations for legal action to collect monies owed if necessary
  • Communicating and managing customer repayment plans as agreed with the Credit Control Manager
  • Take ownership of complex account problems
  • Use judgment and act upon it to recognise where advice and support is needed to resolve account problems
  • Raise & process credit requests

Candidate requirements for the Credit Controller position: 

  • Ideally, you’ll have previous experience in credit control, although candidates with strong customer service experience and the desire to train in credit control will also be considered
  • Confident communication skills and an excellent telephone manner to speak to customers who owe money on their account
  • Excellent numeracy and literacy skills
  • Strong customer service abilities and an understanding of query ownership and resolution.
  • Analytical, target-driven, ability to work to strict deadlines, proactive and an effective negotiator

Hours: Monday to Friday, 9.00 am – 5.00 pm (flexi-time after probationary period)
Salary: £23,000 – £25,000 per annum
 
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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