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Complaint Resolution Coordinator

Complaint Resolution Coordinator

Do you have excellent customer service skills?
Can you handle complaints? Then this role will be of interest to you.

Our specialist client has a hybrid-working role available on a 3 month contract initially as a Complaint Resolution Coordinator. This position is working in a busy team who are responding to requests captured by the call centre for any issues clients may have.  You will be contacting the individuals to fact find and find resolutions to their complaints in an empathetic manner.
 
This Complaint Resolution Coordinator role will be liaising with other departments and also the maintenance team to source solutions for the client.  This role is immediately available, initially, it will be office based and then can move to a hybrid model once trained.
 
Job Description for the Complaint Resolution Coordinator:

  • To contact customers who have contacted the call centre to discuss their complaints or queries
  • To find out all the information about their issue and to seek to find a suitable resolution to the problem
  • Write up the concerns/complaints the customers are having and document onto the database
  • To write to the customers to confirm details using standard format templates
  • Update notes on the system
  • Liaise with repair teams to schedule works for the customers
  • On occasion, go to sites of complaints with repair team to look at rectifying the problems 

Person Specification for the Complaint Resolution Coordinator:

  • Strong customer service based individual
  • A candidate who has complaint handling experience
  • Someone who can show empathy to customers
  • A great problem solver
  • Someone who can work in an organised way
  • A strong communicator
  • Someone who can write letters and correspondence in a clear and professional manner

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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