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Candidate Requirements:

• Fluent French is essential for the role and must be fluent in written and verbal communication
• Strong administration skills
• Exceptional customer service skills
• Proficient in Microsoft Office, (Word, Excel) and other IT software
• Experience in the use of computorised CRM systems
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work to deadlines and multi-task in order to be able to prioritise tasks and requirements
• Good interpersonal skills

Job Description:

Our client is a specialist within their field and provide unique services to a range of clients worldwide. This is a fantastic opportunity for a French Speaking Administrator to join a warm and friendly team.

The role of French Speaking Administrator/Customer Service, Quality and Validation Specialist will be to support an extremely busy office of Training Delivery Specialists and the Quality Team and will sit with the administration and customer service function within this. The successful candidate will learn and understand the various processes that are in place or in development that support the ongoing monitoring of compliance.

• As the French Speaking Administrator you will respond to questions/
  queries and resolve issues.
• Engagement with Instructors to encourage retention of instructor status (in conjunction with Sales/Account Management).
• As the French Speaking Administrator you will be the first line response for complaints – logging of complaints, advising the customers of the complaints process.
• As the French Speaking Administrator you will arrange visits and support days, issue licenses, monitor return of signed copies.

Candidate Requirements:

• Telco experienced professional
• Complete end to end sales experience
• Self-motivated individual
• Driven person who wants success
• Full driving license  

Job Description:

Our client is a Comms Business who specialise in Hosted Telephony and Connectivity. Having a vast amount of experience within this sector our clients are expanding their business and are seeking a Business Development Executive to join their team. This role will combine both offices based and field based sales and does require a professional who has proven experience. This role is a brilliant opportunity form someone who is already within the industry to become a key player within this business – the scope and opportunity are not to be missed.  

• Generating sales using an extensive portfolio of business Hosted & Connectivity solutions into the SME/Corporate marketplace
• Offering solutions on Hosted Telephony
• Sales will be either via telephone or face to face client visits

Candidate Requirements:

EXPERIENCE:

• You have at least 12 months experience in a similar analyst role
• A high level of analysis in reporting and data analysis
• Enforcement experience and relevant system experience desirable but not required

SKILLS / ATTRIBUTES:

• Time Management - you work well both independently and as a team and manage your own time/workload efficiently, to meet your own deadlines as well as those of others internally and externally.
• Excellent Communication - you have strong written and verbal communication skills and the confidence to engage with current and prospective clients, as well as Senior Management.
• Personable - you know how to make Clients and Suppliers comfortable talking to you, and they find you both engaging and credible
• Organisation - you can follow a process and stay on top of a varied and rapidly changing workload without dropping the ball. You have a strong attention to detail
• Critical and Analytical Thinking - you can quickly identify solutions to problems and have an analytical and inquisitive mindset.

Job Description:

Our client is a successful family business that has an opportunity for a Performance and Data Analyst to join their team on a maternity contract. This stand-alone role will have strong connections with other departments within the business and collaborate with them to provide various reporting. This role will also be involved in setting up new clients onto the system and monitoring.

DATA ANALYSIS & SYSTEM REPORTING:

• Working with the Administration Team to complete Month End stats reports for Clients.
• Running Quarter End reports for the CFO and working closely with them to provide full detail and oversight for other business needs.
• Analysing ‘Financial Insight’ results and updating the internal system accurately to assist the wider business.
• Delivering other standard routine reports on a daily/weekly/monthly basis, or as required.
• Attending product advisory meetings to obtain and distribute ongoing system information to the wider management team.
• Creating/amending/deleting internal and external users from the internal systems including amending permissions as appropriate

NEW BUSINESS:

• Identifying opportunities for new reporting to support new and current Client Objectives.
• Assisting the Business Development Team with tenders by providing statistics in a timely manner and presenting them in a way that supports the Bid Writer and the new business goals.
• Working end-to-end on new Client Set Up on the system for both Local Authorities and Private Clients.
• Responding to new business enquiries via email, HubSpot or over the telephone and passing these onto the relevant teams once the fact-finding and costing process is completed and logged.
• Liaising with, and maintaining strong relationships with, the external system providers as well as working closely with the Digital & Tech Team.
• Attending Client Meetings where required, as well as inception meetings to discuss set up.

INNOVATION & CONTINUOUS IMPROVEMENT:

• Developing and utilising various systems and liaising with the software suppliers to find improvements where possible.
• Working with Management to develop and write new queries and reports by establishing any capability gaps in the business offering and seeking ways to fill them.
• Regularly investigating the system to identify any system errors and finding a solution.
• Providing training to clients and internal system users and communicating all updates to other departments

Candidate Requirements:

• Proven IFA experience – our client is seeking an individual who will have an existing client base
• Level 4 in Financial Advice
• A professional and personable individual who possesses strong communication skills
• A detail accurate individual
• Someone who is self-motivated and driven

Job Description:

Are you looking for a change? Our Financial Services Client is expanding its team and is seeking a well-established IFA to join them. The role will be servicing your existing clients and looking to grow business as well as a straightforward IFA role.

• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.
• Answering client questions about financial plans and strategies and giving financial advice.
• Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
• Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.
• Analysing financial data received from clients to develop strategies for meeting clients' financial goals.
• Preparing or interpreting financial document summaries, investment performance reports and income projections for clients.
• Implementing financial plans or referring clients to professionals who can help them.
• Managing and updating client portfolios.
• Contacting clients regularly to discover changes in their financial status.
• Building and maintaining your client base.