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Candidate Requirments:

This independent, local legal firm are seeking an apprentice to work on Reception – there is good scope to develop in this role and to complete an apprenticeship.

• Meeting and greeting visitors to the business
• Ensuring the reception area is smart and tidy
• Answering telephone calls; taking messages and putting calls through
• General administration duties
• Making refreshments for visitors

Job Description:

• Well-presented individual
• Good communication skills
• Keen and enthusiastic individual
• IT Literate in Word, Excel and Outlook
• It would be advantageous for someone who has their own transport.

Candidate Requirements: 

• Managing teams of people on a daily basis, ensuring targets are set and work is done to a high standard
• Working across multiple applications ensuring that systems are available
• Disaster Recovery planning and testing
• Working with cloud technologies, e.g. Azure, O365
• Maintaining and supporting a network infrastructure, including communications links, server and desktop technologies
• Leading Project teams to deliver outcomes within timescales and project scope
• Contributing to project groups to provide expert advice
• Managing an IT Helpdesk, ensuring calls are logged and resolved within agreed timescales
• Presenting accurate information, clearly and concisely in reports or dashboards
• Writing Policies and Procedures and monitoring compliance with policies and procedures
• Business Process Analysis and re-engineering
• Ability to identify Risks and take actions to minimise or remove the risk
• Ownership of work and that of the team to ensure outcomes are delivered on time
• Good understanding of databases
• Ability to organise and prioritise the work of the team
• Ability to build rapport with teams across the business and third-party suppliers.
• Budget management - setting and monitoring budgets
• Procurement of goods and services, ensuring best value
• Project Management Skills

Job Description: 

Working with a large local public service organisation, we have an exciting opportunity for an Information Services Manager to join our client on an interim contract until December 2017.

Reporting in to the Head of IT, the Information Services Manager is responsible for managing the day to day and strategic operation of the IS department, driving business change through the use of technology, efficient processes and better use of data and systems. Duties will be as follows:

• To lead the delivery of the IS Strategy and Corporate Plans
• Day-to-Day management of all systems, services and infrastructure; ensuring a healthy state, maximum uptime and minimum disruption to customers
• Lead on the development and management of the information management strategy
• Drive the better use of systems, efficient processes and better use of data across the group
• Contribute to executive meetings as required preparing management information to support business changes and transition
• To manage the operation of an internal help desk ensuring the availability of first and second line support is available across all applications and infrastructure in order to deliver the highest level of service throughout the company.
• To continually review the helpdesk arrangements and performance ensuring that help desk meets the requirements of the Service Level Agreement
• Production of KPI reports and distribute across the group
• To lead on the development of and manage and monitor the Service Level
• Agreements with Group members. Encouraging the IT Team to constantly improve on performance
• To maximise customer engagement with the team through regular meetings and communications ensuring that the IS team’s delivery matches business expectations
• Manage group wide projects, deliver project outcomes and meet the project timescales
• Manage project resource and scheduling in order to identify project conflict, interdependencies and essential skills.
  Understand and analyse business processes and objectives throughout the company
• To lead and keep abreast of developments and best practice in specialist technical areas of responsibility which support the delivery of the Group IS Strategy.
• To identify the need for, produce and update IT policies and procedures in conjunction with group companies. To ensure that IT procedures are adhered to and recorded in accordance with good audit practice across all group companies.
• To lead on the planning, provision and testing of business continuity and Disaster
• Recovery across the Group members and ensuring that sufficient future capacity is available
• Management of the IS risk map and identification of potential risks to the business
• Understand and support the infrastructure of the network, including the communications links, server and desktop infrastructure.
• Influence management colleagues at senior levels in order to work pro-actively and jointly with colleagues across the group companies, creating a positive working environment
• To liaise and negotiate with third parties for the provision of supplies and support services ensuring the highest level of standards and best value for the company are achieved
• Procure goods and services where appropriate ensuring value for money and the right service
• Lead on supplier account manager meetings
• Manage absence and attendance across the teams ensuring resources is available as the business need requires
• Develop IT skills across the company through the management of the IT training programme and support on a diverse range of applications and systems.

Leadership and Management:

• To manage and develop an effective and motivated team ensuring that the team consistently meets high standards of performance through effective use of team meetings, one-to-ones and performance development reviews.
• To act as a role model encouraging all employees to deliver a high-quality service, right first time.
• To take responsibility for budgets in accordance with financial regulations and ensure the service demonstrates value for money
• To pro-actively manage the health and safety of staff and customers in accordance with the Health & Safety policy and procedures.
• To ensure that all areas of safeguarding are in place within areas of responsibilities as relevant to this post.
• Develop and contribute to strategies, new initiatives, policies and procedures to meet the aims of the Group.
• Develop, monitor and manage performance information setting clear targets relating to service
• Take a proactive and key role in projects, including effective planning and monitoring of projects, managing risk, issues and benefits and contingency planning; in line with the annual planning process.
• Implement and monitor audit recommendations/action plans in accordance with agreed timescales.