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Candidate Requirements:

• Strong, proven customer service skills – someone who goes the extra mile for their clients
• E-commerce customer service experience would be an advantage
• GCSE C grade minimum in English Language and Maths
• Excellent written and verbal communication skills – proven high level of literacy and grammar
• Knowledge of customer service software and support systems including live chat (Zendesk) would be preferred
• Strong attention to detail
• Someone with a positive, pro-active and can-do attitude would fit well with the team
• If someone has luxury brand experience that would be advantageous

Job Description:

Our client has an exciting opportunity to join their team, this new role has come due to expansion. The company are seeking someone to join their small and friendly customer service team, to deal with E-Commerce customer services via live chat, emails and also telephone calls. They are seeking someone who loves customer service and delivering an exceptional service – the clientele is seeking luxury branded products and the company has enjoyed huge growth year on year through their website orders. No two days are the same within this business and you get to interact with a variety of individuals across the globe.

• Handling incoming customer enquiries via multiple channels including telephone, email, live chat
• The E-Commerce Customer Services Advisor will pro-actively contact customers when required
• Processing customer orders and working to a strict daily deadline for shipment of customer orders
• Processing customer returns, and issuing refunds/exchanges in-line with the company’s Returns Policy
• Working closely with other departments such as finance, wholesale and product
• Ensuring data protection procedures are followed and GDPR requests are handled in a timely manner
• Dealing with difficult customers, and handling complaints, with professionalism and integrity
• Dealing with courier system integrations, software and hardware
• The E-Commerce Customer Services Advisor will liaise with couriers on delays, lost packages, and reimbursements
• Maximising every opportunity to create sales, through cross-selling and up-selling wherever possible
• Undertaking warehouse and operational duties such as stock checking, stock movements and picking/packing when required
• The E-Commerce Customer Services Advisor will ensure stock levels are monitored and replenished on a regular basis, to maintain the necessary cover

Candidate Requirement:

• A proven track record working as an Engineer within M&E Building Services
• Experienced with both Mechanical and Electrical with strong fault finding skills and the ability to identify innovative solutions
• A proven background working within the industry
• CSCS Card – Professional Level is essential
• Ability to work unsociable hours as there will be extensive travel to single and multi-client sites.
• Full UK driving license is essential

Job Description:

A fantastic opportunity has arisen for a HVAC Building Services Project Engineer to work for a well-established local organisation. You will be joining a business that has continued to grow and develop and pride themselves on providing a range of electrical and mechanical services to wide range of customers nationally and internationally.

• As the HVAC Building Services Project Engineer you will be responsible for the project management of a range of HVAC contracts, ensuring the client requirements and specifications are met and delivered on time and within budgets.
• Taking overall responsibility, the full process ensuring good engineering practices, current legislations and company procedures are completely adhered to.
• As the HVAC Building Services Project Engineer you will be evaluating the client’s requirements in relation to all aspects of the project and tender;
• To ensure that all installation solutions produced are consistent with good engineering practice, current legislation and company procedures;
• As the HVAC Building Services Project Engineer you will ensure that all installations produced are consistent contracts are completed
• Work closely with the Operations team in the selection of equipment, materials and design solutions;
• As the HVAC Building Services Project Engineer you will attend client meetings as required; therefore must be open to travelling
• Make periodic site visits during the construction phase to ensure installations are technically correct;
• As the HVAC Building Services Project Engineer you will constantly review the engineering standard and current legislation and bring any changes in practice working closely with the Design Manager and other areas of the business
• Carry out any ad-hoc duties within your responsibility.

Candidate Requirement:

• Previous experience working as a lift engineer would be ideal however this is not essential would consider other engineering disciplines
• Must have a good split working as a mechanical engineer/electrical engineer
• Must be able to pass an enhanced DBS check
• Good team working skills
• Must be happy to work away from home approximately 16 weeks of the year
• A CSCS Card would be highly advantageous
• Certified in H&S/working in confined spaces would be ideal however not essential

Job Description:

An exciting opportunity has arisen to work for a well-established organisation as a Lift Engineer, responsible for installations throughout the UK for a range of establishments.

• As the Lift Engineer you will be responsible for travelling to client sites to install lifts into a range of establishments e.g. Hotels, Schools hospitals
• As the Lift Engineer you will be covering both mechanical and electrical work
• At time you will be required to work away from home, work in confined spaces etc
• As the Lift Engineer you will be getting involved with all aspects of installations, including electronic control systems, you will be responsible for any troubleshooting and at times the work can be quite heavy

Candidate Requirements:

• Must have VBA, SQL and SSIS experience
• Must have experience in EDI Integration, preferably will have integrated Amazon and Blujay.
• Must have previous VBA and EDI Developer experience

Job Description:

Our client is a highly prestigious manufacturing business based in Stoke on Trent. Due to their ever-growing client base they are looking a temporary EDI Developer to assist the team.

As an EDI Developer you will be responsible for:

• Implement EDI Solutions
• Smoothly connecting the EDI system and VBA internal systems
• Building Access applications